Selected work 04

Trudi Tenant & Landlord App

From separate requests to one conversation

I worked on a companion app for tenants and landlords, and helped replace scattered design files with one shared workflow.

Role: UI Designer · Motion Designer
Dates: 09/2021 – 09/2024
Type: Mobile app · Property management
Team: 4 UI Designers, 1 UX Designer

Introduction

Trudi’s tenant and landlord app connects the people living in and owning properties to agencies using the Trudi platform.

My roles: UI Designer and Motion Designer.
Collaborators: 4 UI Designers and 1 UX Designer.

Problem

Requests sent through traditional channels took too long to resolve.
Tenancy and lease information was hard to access.

Solution

The companion app lets tenants and landlords raise inquiries directly with property managers, supported by a personal AI Assistant at any time.

Users

The app serves tenants and landlords whose properties are managed by agencies using Trudi platforms.

Process

Initial problems

I inherited designs from the previous team while continuing new feature work. At that point, I was the only designer.

Designs were scattered across several files, despite the project’s small size.
Missing components caused inconsistency across files.
Moving from Sketch designs to InVision prototypes made the process time-consuming for a small team.

First steps

I proposed changes to the product owner and COO, explaining the existing problems with the process, tools and files.

Use Figma for design, prototyping and review.
Merge the app’s design files into one manageable file.
Build reusable components to keep the project consistent.

The merged design file and design kit in Figma

Evolution

The app evolved to include auto-translation, video calls and out-of-office messages. The largest change was the conversation model.

Before: Emergencies, document requests and inspections each had a separate message chain.
After: Tenants and landlords raise requests in one conversation with the AI Assistant.

Features

AI Assistant

The AI Assistant answers inquiries. When a request needs a property manager’s attention, it gathers the relevant information and passes the request into their Trudi Portal inbox.

Direct messaging

Direct messaging connects tenants, landlords and property managers to resolve urgent inquiries faster.

Lease summary

A lease summary keeps the most important tenancy information easily accessible.

Video call

Built-in video calls let property managers inspect maintenance issues from their desk. They can take screenshots and screencasts during the call and pass them to suppliers.